FAQ

Frequently Asked Questions

 

 

THANK YOU FOR CHOOSING DUBVEATZ!

SINCE WE CATER TO MORE THEN JUST MORGANTOWN WE DO HAVE A DISTANCE BASED DELIVERY FEE!

THE STANDARD IS $3.99 FOR MORGANTOWN AND $5.99 FOR CHEAT LAKE BUT AFTER 7.5 MILES WE CHARGE $0.50 PER ADDITIONAL MILE

CREDIT CARD PROTECTION!

As a merchant, we are required to be compliant with the Payment Card Industry Data Security Standard (PCI DSS), a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures.

https://www.authorize.net/resources/pcicompliance/

 

 

CASH PAYMENTS / CUSTOM PAYMENTS!

WE DO NOT ACCEPT CASH PAYMENTS!

FOR SOME REASON MORE AND MORE CASH ORDERS KEEP GETTING THROUGH OUR SYSTEM.

IF YOU PLACE AN ORDER ATTEMPTING TO USE CASH AS YOUR PAYMENT THEN YOU WILL BE CONTACTED BY OUR SUPPORT TEAM AND YOUR ORDER WILL BE CANCELED!

 

 

What's the average delivery time?

Well that depends, there are a lot of factors involved. 

30-60 minutes is the average delivery time

but you have to factor in the time it takes for the restaurant to receive and prep your order,

the time of day, traffic and location,

if you order from a restaurant on the opposite side of town at 5:00pm, then it may a take a little extra time to receive your food.

 

 

 

Wondering what's going on?

Dont worry!

If we think your order is going to take longer than our average delivery time we'll be sure to keep you updated every step of the way.

 

Mishaps do happen from time to time, whether that means the restaurant didn't receive your order or traffic is at stand still, we'll be sure have our drivers keep you updated in any kind of situation that may delay your order.

 

 

 

What is the gratuity charge?

The gratuity charge is your drivers tip, all tips go directly to the driver selected to deliver your order, you can tip more if you choose to do so but you can not tip lower than our gratuity system.

 

 

What is our gratuity system?

Customer Gratuity Explained 

15%

 

Why implement a gratuity system?

As drivers, we understand how it feels to drive from one point of town to the other on your own gas for no tip. 

 

We're providing a service and we figured if we can beat our competitors prices while being able to guarantee our drivers a tip it's a win win. 

 

If our drivers are guaranteed a tip than you're going to receive better customer service from our drivers because they're happy with the money they're earning through our platform and it makes them more motivated to work.

 

Hot and Fresh Guarantee
   Your food is guaranteed to be hot and fresh, because our drivers place your food in a insulated food bag.  The insulated food bag insures the food to be hot and fresh, or ice cream to be cold and frozen.
 
 
Driver Care Guarantee
  Our drivers treat your food like it is their own.  The food is treated with care and love.  

 

How do our drivers make money?

Our drivers receive $2.99 from every order they complete plus the tip they receive from the order.

 

Do our drivers pay for their gas?

YES!

Our drivers are independent contractors partnered with our company, not employees!

they're all responsible for their gas, tow charges or tickets received while working.   

 

 

 

 

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Lunch Hours

Mon - Fri11:00AM - 4:00PM
Saturday - Sunday11:00AM - 4:00PM
SUMMER HOURS!OPEN 11AM CLOSE 9PM

Dinner Hours

Mon thru Fri5:00PM - 9:00PM
Saturday  -Sunday5:00PM - 9:00PM
SUMMER HOURSOPEN 11AM CLOSE 9PM

Contact

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