Frequently Asked Questions
THANK YOU FOR CHOOSING DUBVEATZ!
SINCE WE CATER TO MORE THEN JUST MORGANTOWN WE DO HAVE A DISTANCE BASED DELIVERY FEE!
THE STANDARD IS $3.99 FOR MORGANTOWN AND $5.99 FOR CHEAT LAKE BUT AFTER 7.5 MILES WE CHARGE $0.50 PER ADDITIONAL MILE
CREDIT CARD PROTECTION!
As a merchant, we are required to be compliant with the Payment Card Industry Data Security Standard (PCI DSS), a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures.
CASH PAYMENTS / CUSTOM PAYMENTS!
WE DO ACCEPT CASH PAYMENTS!
FOR SOME REASON MORE AND MORE CASH ORDERS KEEP GETTING THROUGH OUR SYSTEM.
IF YOU PLACE AN ORDER ATTEMPTING TO USE CASH AS YOUR PAYMENT THEN YOU WILL BE CONTACTED BY OUR SUPPORT TEAM AND YOUR ORDER WILL BE CANCELED!
What's the average delivery time?
Well that depends, there are a lot of factors involved.
30-60 minutes is the average delivery time
but you have to factor in the time it takes for the restaurant to receive and prep your order,
the time of day, traffic and location,
if you order from a restaurant on the opposite side of town at 5:00pm, then it may a take a little extra time to receive your food.
Wondering what's going on?
If we think your order is going to take longer than our average delivery time we'll be sure to keep you updated every step of the way.
Mishaps do happen from time to time, whether that means the restaurant didn't receive your order or traffic is at stand still, we'll be sure have our drivers keep you updated in any kind of situation that may delay your order.
What is the gratuity charge?
The gratuity charge is your drivers tip, all tips go directly to the driver selected to deliver your order, you can tip more if you choose to do so but you can not tip lower than our gratuity system.
What is our gratuity system?
Customer Gratuity Explained
Why implement a gratuity system?
As drivers, we understand how it feels to drive from one point of town to the other on your own gas for no tip.
We're providing a service and we figured if we can beat our competitors prices while being able to guarantee our drivers a tip it's a win win.
If our drivers are guaranteed a tip than you're going to receive better customer service from our drivers because they're happy with the money they're earning through our platform and it makes them more motivated to work.
How do our drivers make money?
Our drivers receive $2.99 from every order they complete plus the tip they receive from the order.
Do our drivers pay for their gas?
Our drivers are independent contractors partnered with our company, not employees!
they're all responsible for their gas, tow charges or tickets received while working.
PLEASE CONTACT DubVEatz WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES